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Terms of service

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Last updated 2026-08-16. This is the agreement between you and [legal business name — not yet filled in] for using Quill. Using the service means accepting it.

What Quill is

Software for producing and sending invoices, estimates and related documents, recording payments, and optionally matching them against a bank feed. It is a tool you operate. It is not an accountant, a bookkeeper or a tax adviser.

Your account

  • You must give accurate details and keep your password to yourself. Activity under your account is your responsibility.
  • One account is for one business. Share it with your own staff if you like; do not resell access.
  • You must be 18 or over and using Quill for a business.

Trial, price and payment

  • The trial lasts 14 days from signing up, needs no card, and gives you the whole product.
  • After that it is £8.99 a month or £89.99 a year, including VAT where applicable. Prices are in pounds sterling.
  • Subscriptions renew automatically until cancelled. Payment is taken by Stripe; Quill never holds your card details.
  • Cancel whenever you like and you keep access until the end of the period already paid for. Part-months are not refunded.
  • If a payment fails you get a short grace period with warnings in the app while Stripe retries, rather than being locked out immediately.
  • Price changes are notified at least 30 days ahead and never apply to a period already paid for.

If you are a consumer rather than a business you may have a 14-day right to cancel a distance contract. Asking Quill to start immediately, which is what signing up does, means that right can be lost once the service has been provided. The free trial exists so nobody needs to rely on that right.

If you stop paying, you do not lose your work

When a subscription lapses you keep read access to everything: you can open, search, export and download PDFs of every document you have ever made, indefinitely. What stops is creating and editing new documents. Your records are yours and are not held hostage.

Your data is yours

  • You keep all rights in the content you put into Quill.
  • Quill's permission to use it extends only to running the service for you — storing it, rendering it, sending what you ask it to send.
  • You can export it at any time, and you should keep your own copies of anything you are legally required to retain.

Processing your customers' data on your behalf

Where Quill handles personal data about your customers, you are the controller and Quill is your processor. These terms form the written contract required by Article 28 of the UK GDPR. Quill will:

  • process that data only to provide the service, and only on your instructions;
  • keep it confidential and apply appropriate technical and organisational security;
  • use only the sub-processors listed in the privacy policy, and tell you before adding another;
  • help you respond to requests from your customers and to any regulator;
  • tell you without undue delay if there is a personal data breach affecting it;
  • delete it when you close your account, subject to the retention described in the privacy policy.

What you must not do

  • Use Quill for anything unlawful, or to send unsolicited bulk email.
  • Upload malware, or content you have no right to use.
  • Attempt to break, overload or reverse-engineer the service, or access another account's data.
  • Present Quill as your own product, or resell it.

Tax, VAT and CIS are your responsibility

Quill helps produce documents; it does not decide whether they are right. You are responsible for the figures, the VAT treatment, any CIS position, and whether a document meets your obligations. The guides on this site are general information, not advice about your circumstances. If a tax outcome matters, check gov.uk or ask an accountant.

Availability

Quill aims to be available continuously but does not promise it will be. Maintenance, supplier failures and faults happen. The offline mode is there so that a lost connection does not stop you working, and queued work syncs when the connection returns.

Limits of responsibility

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Otherwise, and to the extent the law allows: Quill is provided as it is, without implied warranties; Quill is not liable for lost profit, lost business, lost goodwill or indirect loss; and total liability for any claim is limited to the fees you paid in the 12 months before it arose. You remain responsible for keeping your own copies of your records.

Ending the agreement

  • You may stop using Quill and close your account at any time.
  • Quill may suspend or close an account that breaches these terms, or where required by law, and will explain why unless prevented from doing so.
  • Quill may withdraw the service entirely on reasonable notice, with a refund of any period paid for and not used, and time to export your data.

Changes to these terms

These terms may change. Material changes are notified in the app or by email at least 30 days beforehand, and continuing to use Quill after that means accepting them. If you would rather not, cancel and you will be refunded for any unused paid period.

Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If part of these terms turns out to be unenforceable, the rest still applies.

Contact

[support email address — not yet filled in] for anything about the service. [privacy email address — not yet filled in] for data protection. Post: [registered address — not yet filled in].